PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE
MASTER SYLLABUS
UPGRADING OPERATING SYSTEMS
 NETW 2120

 
Class Hours: 3.0   Credit Hours: 4.0  
Laboratory Hours: 3.0   Date Revised: Spring 01  
       
Catalog Course Description:    
  Topics include upgrade rationale; migration techniques for ASP applications; recreating existing Web sites and virtual directories; and monitoring production applications.
Entry Level Standards:    
  The entering student should be skilled with the Microsoft Windows NT 4 operating systems and be able to demonstrate advanced computer knowledge.  Problem solving and analytical skills are also important. 
Prerequisite:    
  NETW 1200
Textbook(s) and Other Reference Materials Basic to the Course:  
  Textbook and Supplies:
MCSE Training Kit: Upgrading to Microsoft Windows 2000, Microsoft Corporation, 2000, ISBN: 0-7356-1246-3.
3 2" HD Diskettes
3-ring notebook w/pocket
Suggested Optional Supplementals:
Outside reading, magazines, the Internet, vendor materials.
I. Week/Unit/Topic Basis:    
  Week  Topic
  1 Introduction, Topic Overview, Schedule; Overview of Microsoft Windows 2000 Platform
  2 Installing Windows 2000
  3 Configuring the DNS Service
  4 Implementing Active Directory Services; Exam #1 review
  5 Exam #1; Administering Active Directory Services
  6 Managing Desktop Environments with Group Policies
  7 Managing Software by Using Group Policies
  8 Managing File Resources
  9 Configuring Remote Access; Exam #2 Review
  10 Exam #2; Supporting DHCP and WINS
  11 Managing Disks
  12 Implementing Disaster Protection
  13 Upgrading a Network to Windows 2000
  14 Upgrading Client Operating Systems
  15 Using Remote Installation Services (RIS); Comprehensive Review for Exam #3
  16 Final Exam
II. Course Objectives*:    
  A. Demonstrate knowledge of designing/planning a Microsoft Windows 2000 System.  I, II, IV
  B. Demonstrate knowledge of installing Microsoft Windows 2000.  II, IV
  C. Demonstrate knowledge of managing/administering Microsoft Windows 2000. III,IV
  D. Demonstrate knowledge of DNS. I, II, III, IV
  E. Demonstrate knowledge of installing and configuring the DNS Service. III,IV
  F. Demonstrate knowledge of Microsoft Active Directory Services.  II, IV, V, VIII
  G. Demonstrate knowledge of planning, implementing, and administering Microsoft Active Directory.  II,III,IV
  H. Demonstrate knowledge of Group Policy. III,IV
  I. Demonstrate knowledge of applying and configuring Group Policy. III,IV
  J. Demonstrate knowledge of managing software by using Group Policy. III,IV
  K.

L.

M.

N.
 

O.
 

P.

Q.

R.

S.

T.

Demonstrate knowledge of managing file resources and disks. III,IV

Demonstrate knowledge of configuring Remote Access Services (RAS). III,IV

Demonstrate knowledge of supporting DHCP and WINS in Windows 2000. III,IV

Demonstrate knowledge of implementing disaster protection in Windows 2000 systems. III,IV

Demonstrate knowledge of upgrading a network from NT 4 to NT 5 (Windows 2000). III,IV

Demonstrate knowledge of upgrading client operating systems. III,IV

Demonstrate knowledge of performing Remote Installation Services (RIS). III,IV

Demonstrate knowledge of user and security management. III,IV

Demonstrate knowledge of solving common performance problems. I,III,IV

Demonstrate client service, teamwork skills and good communications skills to resolve problems and complete tasks. I,II,IX

*Roman numerals after course objectives reference goals of the Business and Computer Technology department.
III. Instructional Processes*:     
Students will:      
  1. Use Windows 2000 operating systems and SQL Server 2000 commands and utilities to perform practical tasks for computing. Technological Literacy Outcome, Problem Solving and Decision Making Outcome, Transitional Strategy, Active Learning Strategy
  2. Demonstrate knowledge of networking, electronic communication, and associated subjects. Problem Solving and Decision Making Outcome, Technological Literacy Outcome, Information Literacy Outcome
  3. Solve problems encountered in the subjects of networking, electronic communications, and associated subjects. Problem Solving and Decision Making Outcome, Technological Literacy Outcome, Transitional Strategy, Active Learning Strategy
  4. Participate in problem-solving teams. Communication Outcome, Problem Solving and Decision Making Outcome, Transitional Strategy, Active Learning Strategy
  5. Handle and examine modern computing devices. Technological Literacy Outcome, Personal Development Outcome, Transitional Strategy, Active Learning Strategy
  6. Prepare documents and presentations for management explaining computer networks and communications hardware/software, etc. to meet user requirements. Communication Outcome, Problem Solving and Decision Making Outcome, Technological Literacy Outcome, Information Literacy Outcome, Transitional Strategy, Active Learning Strategy
  7. Practice elements of the work ethic such as punctuality, professionalism, dependability, cooperation, and contribution. Personal Development Outcome
*Strategies and outcomes listed after instructional processes reference Pellissippi State’s goals for strengthening general education knowledge and skills, connecting coursework to experiences beyond the classroom, and encouraging students to take active and responsible roles in the educational process.
IV. Expectations for Student Performance*: 
Upon successful completion of this course, the student should be able to:
1. Explain features of the Windows 2000 system. A,H,R
2. Plan and prepare for the installation for Windows 2000 . B,T
3. Install Windows 2000 from a CD-ROM. B,T
4. Install Windows 2000 from a network. B,T
5. Troubleshoot Windows 2000 setup problems. B,T
6. Explain the features, operations, etc. of Microsoft DNS. D
7. Install, configure, and troubleshoot the DNS Service. E,T
8. Explain the features, operations, etc. of Active Directory Services. F
9. Install, configure, and troubleshoot the Active Directory Service. G,T
10. Explain the concept of Group Policy for managing a Windows 2000 system. H
11. Apply and configure Group Policy for managing desktop environments. I,T
12. Use Group Policy to manage software deployment and upgrades. J
13. Explain the tasks for managing file and disk resources in a Windows 2000 system. K
14. Use the available techniques for managing file resources on a Windows 2000 system. K,T
15. Understand the new authentication protocols in a Windows 2000 system. L
16. Configure inbound and outbound connections with RAS. L,T
17. Create and examine remote Access Policies. L
18. Explain new Microsoft DHCP and WINS functionalities in Windows 2000 system. M
19. Perform common disk management tasks in Windows 2000 system. K,S,T
20. Explain disaster protection options for Windows 2000 systems. N,R
21. Use backup and restore procedures available for a Windows 2000 system. N,T
22. Perform an emergency disk repair for a damaged Windows 2000 system installation. N,S,T
23. Plan and implement a network upgrade from Windows NT 4 to NT 5 (Windows 2000). O,P,S,T
24. Plan and perform a remote Windows 2000 system installation using Remote Installation Services (RIS). Q,S,T
*Letters after performance expectations reference the course objectives listed above.
V. Evaluation:
A. Testing Procedures:
Three (3) examinations each worth 200 points will be given.  Each will be cumulative. 
B. Laboratory Expectations:
Hands-on learning activities done individually and in teams will also serve as the basis for course evaluation. 
C. Field Work:
N/A
D. Other Evaluation Methods:
Other assessment activities worth 400 points will consist of special projects, research papers, team activities, essays, short answer documents, or other work assigned.
E. Grading Scale:
920 - 1000 points    A    (92%-100%)
 820 - 919 points     B    (82%-91.9%)
 700 - 819 points     C    (70%-81.9%)
 650 - 699 points     D    (65%-69.9%)
    <- 649 points       F    (0%-64.99%)
VI. Policies:
Attendance Policy:
Pellissippi State Technical Community College expects students to attend all scheduled required instructional activities.  As a minimum, students in all courses MUST BE PRESENT for at least 75 percent of their scheduled class and laboratory meetings in order to receive credit for the course.