OST 1010--Microsoft Outlook CBT

1 credit
0 hour lecture, 3 lab
Syllabus updated: January 2003

Questions concerning course?
Phone/Email lead instructor: Janice Rowland, 865-694-6487, jrowland@pstcc.edu

Catalog Course Description:

Fundamental concepts and applications of Microsoft Outlook delivering integrated electronic mail, information management, and collaboration among work groups. This course is delivered through Computer Based Training (SmartForce) materials; some basic computer-use knowledge is required.

Entry-level Standards:

Keyboard speed of 23 wam (minimum)--OST 1100 or equivalent

Basic knowledge of a personal computer and its operation

Prerequisite:

OST 1100--Keyboarding I or equivalent

Textbooks and Other Supplies Microsoft Outlook 2002--New Perspectives, Introductory by Robin M. Romer, published by Course Technology, 2002, ISBN 0-619-04465-9.

PSTCC does NOT provide MS Outlook software at the campus. It will be necessary for you to install the software on your computer to complete this course.

I. Unit/Topic/Basis (Tentative Schedule)

(See Where Do I Begin? section at the end of this syllabus for detailed instructions on accessing tutorials, textbook assignments, and testing structure.)

• Weeks 1-2 Introducting Outlook 2002--SmartForce Tutorials
  Load the SmartForce Player and be sure you can login to the online lessons provided through Smartforce. Complete the online SmartForce tutorials Introducing Outlook and take the online tests that accomplany the lessons. Download and install files necessary to complete textbook tutorials.
• Weeks 3-4 Microsoft Outlook--Tutorials 1-2 (in textbook)
  Understanding electronic mail; Outlook 2002 email--customizing and navigating; replying and reading messages; creating and sending messages; forwarding and customizing messages; working with e-mail attachments; managing contacts, enter and edit contact information; send and receive contact information; create a distribution list; flag, filter, sort, and delete contacts; merge a form letter with contacts.
• Week 5 Managing Outlook 2002--SmartForce Tutorials and Microsoft Outlook--Tutorial 3 (in textbook)
  Complete the online SmartForce tutorials Managing Outlook 2002 and take the online tests that accomplany the lessons. Complete Tutorial 3 in textbook on planning tasks and schedules; taking notes; compiling a to-do list; organize and assign tasks; schedule the calendar and appointments; plan a meeting; save a calendar as a Web Page.
• Week 6-7 Microsoft Outlook--Tutorials 4-5 (in textbook)
  Managing your inbox; attach message flags; setting message options; create subfolders and files messages; find, sort, group, and filter messages; archiving messages; record and view activities in a journal; create office documents from Outlook; import and export files; send and receive faxes.
• Week 8 Microsoft Outlook Tests
  Complete SmartForce Microsoft Outlook theory tests online and textbook CTM theory test in the Testing Center.

II. Course Objectives. (Program Goal reference in Roman numerals)

1. Demonstrate basic fundamentals of Microsoft Outlook and personal computer concepts. (I, III, VI, XI)
2. Understand the basic terminology and concepts of a personal information management program. (III, IV, XI)
3. Use Outlook to integrate desktop applications in organizational and communications tasks. (I, III, V, VIII, IX, X, XI)

III. Instructional Processes. (General Education Outcome underlined)

1. Use technology to promote the objectives of this course; specifically, the Windows operating system, the Internet, email, and MS Outlook concepts. Technological Literacy Outcome
2. Use WebCT email to communicate problems, questions, and issues to instructor. Communications Outcome
3. Using a personal computer, browser software, and the Internet, read and respond to tutorials on how to use the application packages presented in this course to gain user proficiency.Technological Literacy Outcome and Problem Solving and Decision Making Outcome
4. Use the skills and applications taught in the SmartForce tutorials in actual work required in exercises that simulate real-world applications. Transitional Strategy
5. Download applications from the Web and install the applications on the student's personal computer to complete research activities required in exercises. Active Learning Strategy

IV. Expectations of Student Performance. (Course Objective in parentheses)
Upon successful completion of this course, the student should be able to:

1. Use Internet resources. (A)
2. Use correspondence tools: WebCT email and Outlook email. (A)
3. Copy and download files and programs. (A)
4. Understand keyboard shortcut notations. (A)
5. Start an application program in Windows 98 or higher. (A)
6. Start Outlook and set up a profile. (A,B)
7. Use a Journal. (A,B)
8. Locate a Journal event. (A,B)
9. Enter and edit contacts. (A,B)
10. Add and delete contacts. (A,B)
11. Send an e-mail message, write a letter, and schedule an appointment with contacts. (A,B)
12. Organize, flag, filter, and sort a contact list. (A, B)
13. Create, customize, organize and print notes. (A,B)
14. Send and receive messages. (A,B)
15. Preview and move a message. (A,B)
16. Create and edit a Personal Address Book. (A,B)
17. Send messages to a personal distribution list. (A,B)
18. Customize e-mail messages with a signature and stationery. (A,B)
19. Work with e-mail attachments. (A,B)
20. Manage the Inbox. (A,B)
21. Set mail options. (A,B)
22. Create rules with Rules Wizard to organize the Inbox. (A,B)
23. Find, sort, group, filter, and archive messages. (A,B)
24. Manage remote mail. (B,C)
25. Schedule appointments and events with Calendar. (B,C)
26. Plan a meeting. (B,C)
27. Set a reminder. (B,C)
28. Customize and secure your Calendar. (B,C)
29. Set permissions. (B,C)
30. Create a task list with one-time and recurring tasks. (B,C)
31. Prioritize a task. (B,C)
32. Manage tasks. (B,C)
33. Delegate a task. (B,C)
34. Navigate folders. (B,C)
35. Import and export files. (B,C)
36. Create and send a fax with Outlook. (B,C)
37. Print all components. (B,C)

V. Evaluation

1. 90% Tests:
   Two types of tests will be given in this course for grade determination:
   (1) short-answer tests administered through the SmartForce Computer Based Training tutorial software (taken over the Web) and
   (2) short-answer tests over the textbook material (taken in the Testing Center).

   The grades on these tests will be averaged to determine 90 percent of the course grade.

   Number of tests:
   

   1. Two SmartForce Outlook tutorial tests delivered over Web
      • Introducing Outlook 2002
      • Managing Outlook 2002
   2. One CTM Outlook textbook test taken in the Testing Center

2. Laboratory expectations--not applicable
3. Field work--not applicable
4. 10% Other Evaluation Methods
           5%--Active involvement in WebCT email communication with instructor and successful download of necessary files and programs for coursework
           5%--Successful completion and grade on WebCT Site Quiz

        Grading Scale:

The final grade will be determined by averaging the scores on the SmartForce and textbook tests (90 percent) and on the above mentioned other evaluation methods (10 percent) according to these standards:

A 93-100
B+ 90-92
B 85-89
C+ 80-84
C 75-79
D 70-74
F 69 and below

VI. Policies:

1. Students must have a valid PSTCC ID to be presented on demand to gain access to PSTCC facilities.
2. Plagiarism, cheating, and other forms of academic dishonesty are prohibited. Students guilty of academic misconduct, either directly or indirectly through participation or assistance, are immediately responsible to the instructor of the class. In addition to other possible disciplinary sanctions which may be imposed through the regular Pellissippi State procedures as a result of academic misconduct, the instructor has the authority to assign an F or a zero for the exercise or examination or to assign an F in the course. (Reference, PSTCC Catalog)